What our Customers say...


Professional, thorough and knowledgeable!

A-1 customer service, very professional and excellent service provided. 

The SERVPRO team that responded to my house was very polite and professional. He explained everything along the way and was attentive to my questions and concerns. Job well done. 

Jim Toups & Jeremy Carroll are great assets to your organization!

Due to the fact that they are locally & operated owned franchise. SERVPRO of Norfolk West responded quickly with the right services. I thank SERVPRO of Norfolk West  so much due to their fast response which reduces present damages, prevents further damages and cost. 

Service that SERVPRO of Norfolk West provided was absolutely professional and I couldn't ask for a better restoration franchise. The techs walked me through the entire process and answered any questions I had. Thank you so much. 

SERVPRO of Norfolk West has always impressed my family and I with their quick and readiness when it comes to any type of damage. My household had a major water damage & SERVPRO came right away. They were very helpful and concerned about not only my home but my well being throughout the process. Couldn't have asked for better service. 

During a fire at my house, SERVPRO of Norfolk West rose to the occasion. They did a wonderful job with a board up along with restoring my belongings. They process ran smoothly and the techs were professional and polite. Thank you again! 

SERVPRO of Noroflk West has always been at a constant state of readiness for "The First and Finest" Naval Medical Center of Portsmouth.  We continue to be thoroughly impressed when it comes to SERVPRO's response time, having the proper equipment for the job, expertise, and most importantly top notch customer service.  SERVPRO of Norfolk West is a major player here at NMCP and we are proud to have them on our support team.  Thanks for always being true professionals.

During a flood of our church basement, SERVPRO of Norfolk West came to our rescue. They removed water and repaired extensive damage. They made process as smooth as possible and the finished repaired is beautiful. We highly recommend them.

SERVPRO of Norfolk is always quick and fast to respond to any emergencies we may have. It is always great to have a partnership with them. Thank you for your service. 

SERVPRO of Norfolk has helped us many times with unexpected emergencies. They are always professional and efficient in completing the job. 

I would recommend this company to anyone. They went above and beyond. 

Service was professional, informative and a job well done. Thank you

Very friendly team and they went above and beyond my expectations.

I am extremely pleased with the services this SERVPRO provided us today. I'm so pleased that I am requesting them for follow up repairs and completion.

I can't think of anything they could have done better. They went above and beyond my expectations. They were friendly, professional, and respectful of my belongings.

Jeese is an outstanding carpenter, very impressed. Josh, B, and Rich are very good techs, I'm very impressed with their assistance. All of your workers are very good. I ‘m very pleased with the outcome of the job. Jim thanks so much for working with me. I appreciate it. Thanks again.

I thank you so much for the way you took care of my problem. Your two nice young men were prompt, courteous, and helpful. They were careful of my furniture and walls. Thank you for such nice service.

I was and am beyond impressed by the work that was done.

From the first call to the final touches, you guys went above and beyond to help. The office staff was very helpful and the guys doing the work went out of their way to get my house back to normal.

They are great at what they do. We are very happy with the great job done. I'm very thankful.

The technician on the job did excellent work.

Service was professional, courteous and efficient!!!

They did a SUPER job!!!

Austin, Nick, and B were really great at what they do. I was very happy with them.

We appreciate SERVPRO and Jim Toups' great service and attention to detail!

Everything was done well above all that I imagined. I am thankful for all Jim and his crew did to restore my home. I have told many co-workers about how great everyone has been in this matter.

Excellent Job! They need a big raise!

My thanks to the SERVPRO team who helped me through a very stressful time. We became like family and that was a good and reassuring feeling. SERVPRO staff was always helpful and considerate and had my best interests in mind. Special thanks to Jim Toups for always answering my questions!

The team's work ethics and professionalism displayed was exemplary. I was very pleased with their work and cleanliness. Thank you so much for the service provided.

All work was done in an efficient, thorough manner. It is my pleasure to have had my restoration work completed by SERVPRO. They made a bad situation stress free.

I hope this never happens again but I now know when and who to call! I know I will supply the highest praise I can give and will fondly recommend you and your team to others who have the same problem we had. Thank you again for a job well done!

I'm so impressed and have already recommended SERVPRO. They are the silver lining to our cloud. Thank you.

Very professional and exceeded my expectations.

Very professional!

Pleasant, efficient, and very informative staff!

The staff were very accommodating. They were patient and respectful towards my elderly parents. They explained in detail each step during the process. They offered recommendations to assist in this loss.

Your rep was so kind and knowledgeable and helpful, please thank him for us. Others here have benefitted from your good service too. Thank you.

When my home had four water damages within the same year, I was relieved to have SERVPRO by my side.  As a newer home owner, SERVPRO helped my husband and I through the process of putting our home back together.  They took their time to make sure every step was taken care of so our house could get back to normal.  The technicians and our project manager were great to work with.  They responded immediately to our emergencies, and worked through them with us to get our house taken care of quickly.  Thank you SERVPRO for your help!

The two gentlemen were fantastic, courteous, and professional.

Polite, helpful, and careful.

SERVPRO was very clear and understanding while talking over the phone and were very quick and accurate with the service they provided me with today. Thank you!