Recent Posts

Why Use SERVPRO of Norfolk for Frozen Pipes?

12/6/2018 (Permalink)

Winter is almost here and with dropping temperatures comes a greater risk of frozen pipes. When water freezes in a pipe, it expands which can cause it to burst and create serious water damage to your home or commercial business. Pipes that are most likely to freeze are exposed to extreme cold weather- i.e. pipes located in unheated areas of your home, like the basement, attic, garage or crawl space, and pipes that are poorly insulated (including pipes that run along exterior walls).

The good news is that frozen pipes are preventable if you take the proper precautions. Here are some tips on how you can prevent a water damage from frozen pipes in your home or commercial business:

Make sure your pipes are properly insulated in unheated areas. Keep your thermostat the same throughout the night & day, and always keep it above 55 degrees. If the temperature outside is below freezing, let your faucets drip- running water is less likely to freeze. Open the cabinets in your kitchen & bathroom- this allows warmer air to circulate around the pipes. Outdoor hoses should be removed & kept inside during the winter.

If you suspect a frozen pipe in your home or commercial business, you can attempt to thaw it by using heat- a hairdryer, heating pad or hot towels are some examples. Never use an open flame device, such as a blowtorch. Keep the water running as this will help to melt the ice. It is also important to know where your water shut off is located within your home or commercial business.

If a pipe does burst, shut off your water and call a plumber immediately. Once the plumber stops the leak, call us at SERVPRO of Norfolk/Portsmouth to dry out and remediate the damage. We are always prepared to help you, and we guarantee a faster response time than our competition. Our professional technicians are fully trained and ready to assist you, making your water damage “Like it never even happened.”

SERVPRO First Responder Bowl 2018 _ Because WE CARE

11/13/2018 (Permalink)

Why SERVPRO SERVPRO First Responder Bowl 2018 _ Because WE CARE Check out the SERVPRO First Responder Bowl on December 26th at 1:30 p.m. ET on ESPN.

In a joint effort to honor the service and sacrifice of America’s First Responders, the annual college football bowl game played at Cotton Bowl Stadium in Dallas, Texas has been renamed the SERVPRO First Responder Bowl. Kickoff for the newly christened SERVPRO First Responder Bowl is set for December 26 at 12:30 p.m. CT (1:30 p.m. ET) and will be televised by ESPN. The agreement between ESPN Events and SERVPRO was brokered by Denver-based Impression Sports & Entertainment.

"We are truly grateful for all first responders’ sacrifice and service,” said Brant Ringler, Executive Director of the SERVPRO First Responder Bowl. “It is a tremendous privilege to honor these brave men and women who protect our communities 24/7/365. As this game continues to grow, so do our ties with first responders. Additionally, having a sponsor like SERVPRO who works along-side and supports these community heroes reinforces our goals of recognizing our first responders.”

"We are proud to present the SERVPRO First Responder Bowl dedicated to honoring some of the hardest working men and women in our country" said Sue Steen, CEO of SERVPRO Industries, Inc. "We recognize the dedication and selfless acts of our First Responders and are honored to help highlight and celebrate the commitment of these everyday heroes."

The 2018 SERVPRO First Responder Bowl is the ninth edition of the bowl game, formerly known as the Heart of Dallas Bowl, and part of the 89-year history of games being played at Cotton Bowl Stadium on the grounds of Dallas’ Fair Park, which features 227 acres of museums, attractions, history, art and performances located in the heart of the ninth largest city in the United States.

First responders to be honored include police officers, firefighters, EMS workers, correctional officers, search and rescue, dispatchers, security guards, federal agents, border patrol agents and military personnel who have specialized training and are the first to arrive and provide assistance at the scene of an emergency.

“This is an exciting change, and we are humbled by the fact that an actual bowl game has been named exclusively for the first responders of this country,” Dallas Fire-Rescue Fire Chief David Coatney said.

“We are truly honored to have a bowl game here in Dallas named after the hard working men and women serving and protecting communities across this country. It always feels great to be recognized, and I know our officers and firefighters are touched by this overwhelming show of support,” said Dallas Police Chief U. Renee Hall.

The SERVPRO First Responder Bowl tickets started selling in September. Tickets for First Responders will continue to be underwritten by our corporate sponsors. Anyone wanting more information on the bowl game can visit www.firstresponderbowl.com

SERVPRO of Norfolk is proud to be a partner and sponsor to this great event. We love our first responders and the sacrifices they pay everday to keep us safe. 

Key reasons to use SERVPRO

11/8/2018 (Permalink)

Home/business owners rely on SERVPRO to restore damaged property for tons of reasons. Here are just a few below.

 1. We Respond Promptly 

 You can reach us 24 hours a day and 7 days a week and 365 days a year. Our phones are answered by our trained-on call managers for the week outside business hours. Meaning that you will always to speak to someone who is able to dispatch crews to assist you. We’re faster to any size disaster.

 2. SERVPRO is Trained & Qualified

Our crew members have the best training through the IICRC (Institute of Inspection Cleaning and Restoration Certification). Along with the best training, SERVPRO of Noroflk West have certifications through IICRC such as WRT, AMRT, FSRT, CCT and more.

 3. We Understand

SERVPRO of Norfolk West understands the situation and how you feel when it comes to a loss. We’re on the same page with you when it comes to keep the cost down, remediate the damage and make your home or business look and feel “Like it never even happened”

 4. Restore vs Replace Philosophy 

To someone who is untrained and experienced when it comes to a water or fire damage, it would make sense to replace everything. The drying and cleaning methods that we use allows us to save a lot more than replacing. The benefit of restoring is being cost effective, save time and it gives the customer a peace of mind.

 SERVPRO of Norfolk West is always here to help whenever you need it. If you discover water coming through the ceiling of your home at 4 AM, or you are notified by your building's security system  that your fire alarm is going off and your warehouse is full of smoke when you call us at 757-625-1245 you will be speaking to a decision maker who is able to dispatch a crew and help you make it “Like it never even happened.”

The Voices of our Business

11/6/2018 (Permalink)

When it comes to any business; doing the job right and well the first time is always a plus, but when customers notice and express their appreciation is even more rewarding. You can see the voices of our business on this website. Here are some below..

"SERVPRO of Portsmouth has always been at a constant state of readiness for "The First and Finest" Naval Medical Center of Portsmouth.  We continue to be thoroughly impressed when it comes to SERVPRO's response time, having the proper equipment for the job, expertise, and most importantly top notch customer service.  SERVPRO of Portsmouth is a major player here at NMCP and we are proud to have them on our support team.  Thanks for always being true professionals." - Chad C, Portsmouth 

"SERVPRO of Portsmouth is always quick and fast to respond to any emergencies we may have. It is always great to have a partnership with them. Thank you for your service." - Andrea, Portsmouth

"Everything was done well above all that I imagined. I am thankful for all Jim and his crew did to restore my home. I have told many co-workers about how great everyone has been in this matter." - Colleen White in Portsmouth

"Due to the fact that they are locally & operated owned franchise. SERVPRO of Portsmouth responded quickly with the right services. I thank SERVPRO of Portsmouth so much due to their fast response which reduces present damages, prevents further damages and cost." - Lloyd, Portsmouth

"During a flood of our church basement, SERVPRO of Norfolk West came to our rescue. They removed water and repaired extensive damage. They made process as smooth as possible and the finished repaired is beautiful. We highly recommend them." - Karen G, Norfolk

If you’ve been a SERVPRO of Norfolk West customer, thank you. Whether we’ve received a review from you, done multiple jobs for you, or haven’t heard from you in years, we appreciate doing business with you. Customers make our business go and grow. It’s always our aim to do all we can to earn more and more of the notes you’ve read here.  

ODU Athletics & SERVPRO of Norfolk West

11/6/2018 (Permalink)

SERVPRO of Norfolk West has some exciting news already if you haven't heard it.

We are the official restoration company for ODU Athletics. We are very humbled, excited and honored to have this partnership with ODU athletics. 

So what does this mean for both ODU Athletics and SERVPRO of Norfolk West? A wonderful experience for both parties along with our other customers.  

Customer Service

When it comes to the fire and restoration business or any business, customer service is the heart of the business. SERVPRO of Norfolk West will tackle each job that ODU Athletics hands to us  to the highest professional standards, interacting with customers in a professional manner to provide exemplary customer satisfaction. We are well equipped, highly trained to handle any size disaster. 

Client/Partnership Satisfaction

With being partnered with ODU Athletics, SERVPRO of Norfolk West is allowed to attend ODU football and basketball games. As well as attending games, we are able to bring clients to the games. For example, we provided a client appreciation tent that included food and drinks on ODU campus during the most epic football game against the Virginia Tech Hokies, MAKING HISTORY. 

SERVPRO of Noroflk West is happy to serve the city and the community. If you need any assistance, please give us a call at 757-625-1245 so we can make and feel "Like it never even happened"

SERVPRO of Norfolk West always here

11/5/2018 (Permalink)

Why SERVPRO of Norfolk West?

Why choose SERVPRO of Norfolk West over the local competition? SERVPRO is the leading restoration company in the United States & Canada, specializing in water & fire mitigation and mold remediation. SERVPRO of Norfolk West offers biohazard & crime scene cleanup, along with cleaning services for air ducts & HVAC, vandalism, carpet, upholstery, & contents. SERVPRO of Norfolk West is the only local franchise that handles asbestos claims. There are currently over 1,700 franchise locations throughout the United States and Canada.

SERVPRO is nationally known for making both commercial and residential emergency losses “Like it never even happened.” Here at SERVPRO of Norfolk West, we have highly trained & certified project managers, technicians & office staff, who work together to make your remediation process flow as effortlessly as possible. Everyone in our office is personally involved in each job- from fielding calls & going out to job sites, to providing timely estimates, and answering customers questions & concerns. Even our marketers at SERVPRO of Norfolk West are IICRC water certified. And our entire staff participates in our 24 hour on-call rotation, working around the clock for our customers.

Our number one priority at SERVPRO of Norfolk West is customer service & satisfaction. We take pride in our work and promise we will do the best job possible from start to completion to make your loss feel “Like it never even happened.”

Office: 757-625-1245

SERVPRO® Norfolk West 

SERVPRO of Norfolk West, THE best local water damage company

11/5/2018 (Permalink)

There's a two step process when first encountering a water damage that strikes your home or business. First is to take a deep breath and second is to call on the warriors of SERVPRO of Norfolk West to remediate the issue.

SERVPRO of Norfolk West is your water damage repair and restoration experts. Here at SERVPRO of Norfolk West, we have a team of qualified technicians to deal with any size water damage that hits your home or business.

Water crisis that bombard your home or business do not wait during normal business hours. That's why here at SERVPRO of Portsmouth, we provide 24/7 emergency services to be there whenever you need us. The harm that water can do your home or business can leave you with a horrific results.

SERVPRO of Norfolk West is fully supplied to handle any size water damage or disaster at any given time. When you’re doing a search on the internet for the best local water damage company, there are certain things you should look for, and we possess all of them. Learn more about water damage repair and restoration and why we’re THE best local water damage company. Contact us if you’re hit with flooding or water damage. Give us a call:757-625-1245

No Disaster is too big for SERVPRO

9/14/2018 (Permalink)

As some of you know, SERVPRO of Norfolk has traveled all over the United States to help out when disaster strikes. We went up to New York when Hurricane Sandy hit and we stayed as long as we could to help out and get everything back to normal. This year, we were in West Virginia helping out with the massive flooding that they experienced in late June of this year. We spent over two weeks there helping the local residents deal with the devastation.  It is very important to us that we go where help is needed the most.

We are currently in Houston TX, helping the folks there. 

The recent flooding in New Orleans is obviously a great tragedy and our thoughts and prayers go out to all those affected. We have been on stand-by ever since the flooding started in case they need our help. With our extensive experience in dealing with these large scale disasters, there is no one better to be called in when catastrophe strikes. Whether it’s hundreds of miles away or right here in our own backyard, SERVPRO of Norfolk is ready for action. There is no disaster too big!

Call SERVPRO of Norfolk West 757-625-1245

Commercial Desiccant Ready for your large loss

9/14/2018 (Permalink)

If you have a large commercial water loss and you need it remedied as quickly as possible, call SERVPRO of Norfolk West at 757-625-1245. We have recently acquired a state of the art, 5000 CFM Desiccant, accompanied by a 150kw generator. Our desiccant is designed to dry large commercial buildings in a fraction of the time of a conventional fan or air mover. This helps you and your business get back on track as soon as possible, making the damage feel “Like it never even happened.”

Currently, our desiccant is stationed in Louisiana, where we are helping the flood victims get their buildings dried out and ready to open for business again. We understand how devastating disasters can be, and how important it is to help people get back to normalcy as quickly as possible. Our Desiccant will remain in Louisiana for as long as it takes to ensure the safety and peace of minds of the victims of this terrible tragedy. As soon as we finish our work in Louisiana, the desiccant will be back in Hampton Roads ready for any size commercial loss.

Water You Don't See Hiding 2018

9/14/2018 (Permalink)

With any leak or spill, it’s the water you don't see that can cause the most damage. When you experience a water damage, make the right choice. A mop and common household cleaning products may not be enough for the unseen water intrusions. While the surface may seem dry, the water you don’t see can contain bacteria, cause mold or rot, and cause other unseen damage.

The insurance industry estimates that approximately 90 percent of household damages come from water-related occurrences. The most commonly reported cause is leaky or broken pipes and plumbing fixtures. Home appliances are considered a leading cause of preventable water damage. By implementing a simple inspection and maintenance program, homeowners can reduce their risk significantly:

  • Dishwasher - Periodically check around the base of the dishwasher, as well as the water supply line under the sink.
  • Refrigerator - For refrigerators with ice makers, periodically check the hose connection attached to the water supply.
  • Washing Machine - Hoses should be inspected regularly for wetness around hose ends, as well as for signs of bulging, cracking or fraying. Hoses should be replaced every three to five years.
  • Water Heater - While the service life of the standard water heater is 10 to 15 years, water heaters should be inspected routinely for signs of leaks or tank rust. Water heaters should be located next to a floor drain or placed inside a drain pan piped to the floor drain.

So before risking the value of your home or further damage by attempting to clean and dry it yourself, call SERVPRO of Norfolk West to inspect your home at 757-625-1245.