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Best Way to Reduce Business Interruptions

2/5/2019 (Permalink)

SERVPRO of Norfolk West is a 24/7 emergency service provider. We respond quickly and promptly whenever a disaster strikes. Let me ask you guys something. Did you know that SERVPRO of Norfolk West can assist you in creating a plan before any disaster happens so you and your crew can be better prepared? We can come out to your business with an ERP (Emergency Ready Plan) to help assemble the information that is needed to get your business back up and running if a disaster occurs. The team here at SERVPRO of Norfolk West are here to help you keep your business going and reduce damage and loss revenue to your business. Call us at 757-625-1245 to see how we can assist you so we can make and feel "Like it never even happened." 


2/1/2019 (Permalink)

The first Sunday of February each year, millions of people gather around the television to watch the "Big Game" This day is known to be the second biggest snack day of the year next to New Years. Do you know what game that is? You guessed it, it's the SUPER BOWL. Two teams battle it out, but only ONE will prevail and be named the greatest football team in the world. 

Tune in on February 3, 2019 at 6:30pm to watch the New England Patriots go up against Los Angeles Rams

When you have an emergency, call SERVPRO of Norfolk

2/1/2019 (Permalink)

We are here to assist in your time of need 24 hours a day and 7 days a week. You can call at 11pm on a Friday night, your call will be answered by one of our trained managers. SERVPRO of Norfolk understands that when your business or home has water coming through your ceiling, sewage backed up from your toilet or water coming through your light fixtures you can not wait tile Monday for emergency services. 

If your home or office is affected by disasters like water damage or fire, SERVPRO of Norfolk is ready to help you start the mitigation process and dry out your structure. Our teams of trained production techs are ready to walk through the process with you, just call us at 757-625-1245

We are Proud Partners with Old Dominion Athletics.

1/14/2019 (Permalink)

Here at SERVPRO of Norfolk West we understand the importance of community involvement. We are excited to announce that we are now the official restoration company of ODU Athletics.  Through our partnership, we sponsor a variety of their events, including local Old Dominion football, basketball & baseball games.

Our clients enjoy attending various games & customer appreciation parties we have on campus throughout the year. Old Dominion Athletics provides us with special perks, including VIP parking, tickets, and behind the scenes access at their sporting events. Our clients are very appreciative of these perks, which help contribute to SERVPRO of Norfolk West’s continued growth & success.

ODU Athletics knows they can count on us to respond to any emergency that should arise on campus as quickly as possible. We are honored that they have chosen SERVPRO of Norfolk West to be their first responders in the event of a disaster. They know that we take pride in making water and fire damage “Like it never even happened.” We are happy to be working with them and are looking forward to a continued partnership in the years to come.

Why Use SERVPRO of Norfolk for Frozen Pipes?

12/6/2018 (Permalink)

Winter is almost here and with dropping temperatures comes a greater risk of frozen pipes. When water freezes in a pipe, it expands which can cause it to burst and create serious water damage to your home or commercial business. Pipes that are most likely to freeze are exposed to extreme cold weather- i.e. pipes located in unheated areas of your home, like the basement, attic, garage or crawl space, and pipes that are poorly insulated (including pipes that run along exterior walls).

The good news is that frozen pipes are preventable if you take the proper precautions. Here are some tips on how you can prevent a water damage from frozen pipes in your home or commercial business:

Make sure your pipes are properly insulated in unheated areas. Keep your thermostat the same throughout the night & day, and always keep it above 55 degrees. If the temperature outside is below freezing, let your faucets drip- running water is less likely to freeze. Open the cabinets in your kitchen & bathroom- this allows warmer air to circulate around the pipes. Outdoor hoses should be removed & kept inside during the winter.

If you suspect a frozen pipe in your home or commercial business, you can attempt to thaw it by using heat- a hairdryer, heating pad or hot towels are some examples. Never use an open flame device, such as a blowtorch. Keep the water running as this will help to melt the ice. It is also important to know where your water shut off is located within your home or commercial business.

If a pipe does burst, shut off your water and call a plumber immediately. Once the plumber stops the leak, call us at SERVPRO of Norfolk/Portsmouth to dry out and remediate the damage. We are always prepared to help you, and we guarantee a faster response time than our competition. Our professional technicians are fully trained and ready to assist you, making your water damage “Like it never even happened.”

SERVPRO First Responder Bowl 2018 _ Because WE CARE

11/13/2018 (Permalink)

Why SERVPRO SERVPRO First Responder Bowl 2018 _ Because WE CARE Check out the SERVPRO First Responder Bowl on December 26th at 1:30 p.m. ET on ESPN.

In a joint effort to honor the service and sacrifice of America’s First Responders, the annual college football bowl game played at Cotton Bowl Stadium in Dallas, Texas has been renamed the SERVPRO First Responder Bowl. Kickoff for the newly christened SERVPRO First Responder Bowl is set for December 26 at 12:30 p.m. CT (1:30 p.m. ET) and will be televised by ESPN. The agreement between ESPN Events and SERVPRO was brokered by Denver-based Impression Sports & Entertainment.

"We are truly grateful for all first responders’ sacrifice and service,” said Brant Ringler, Executive Director of the SERVPRO First Responder Bowl. “It is a tremendous privilege to honor these brave men and women who protect our communities 24/7/365. As this game continues to grow, so do our ties with first responders. Additionally, having a sponsor like SERVPRO who works along-side and supports these community heroes reinforces our goals of recognizing our first responders.”

"We are proud to present the SERVPRO First Responder Bowl dedicated to honoring some of the hardest working men and women in our country" said Sue Steen, CEO of SERVPRO Industries, Inc. "We recognize the dedication and selfless acts of our First Responders and are honored to help highlight and celebrate the commitment of these everyday heroes."

The 2018 SERVPRO First Responder Bowl is the ninth edition of the bowl game, formerly known as the Heart of Dallas Bowl, and part of the 89-year history of games being played at Cotton Bowl Stadium on the grounds of Dallas’ Fair Park, which features 227 acres of museums, attractions, history, art and performances located in the heart of the ninth largest city in the United States.

First responders to be honored include police officers, firefighters, EMS workers, correctional officers, search and rescue, dispatchers, security guards, federal agents, border patrol agents and military personnel who have specialized training and are the first to arrive and provide assistance at the scene of an emergency.

“This is an exciting change, and we are humbled by the fact that an actual bowl game has been named exclusively for the first responders of this country,” Dallas Fire-Rescue Fire Chief David Coatney said.

“We are truly honored to have a bowl game here in Dallas named after the hard working men and women serving and protecting communities across this country. It always feels great to be recognized, and I know our officers and firefighters are touched by this overwhelming show of support,” said Dallas Police Chief U. Renee Hall.

The SERVPRO First Responder Bowl tickets started selling in September. Tickets for First Responders will continue to be underwritten by our corporate sponsors. Anyone wanting more information on the bowl game can visit

SERVPRO of Norfolk is proud to be a partner and sponsor to this great event. We love our first responders and the sacrifices they pay everday to keep us safe. 

Key reasons to use SERVPRO

11/8/2018 (Permalink)

Home/business owners rely on SERVPRO to restore damaged property for tons of reasons. Here are just a few below.

 1. We Respond Promptly 

 You can reach us 24 hours a day and 7 days a week and 365 days a year. Our phones are answered by our trained-on call managers for the week outside business hours. Meaning that you will always to speak to someone who is able to dispatch crews to assist you. We’re faster to any size disaster.

 2. SERVPRO is Trained & Qualified

Our crew members have the best training through the IICRC (Institute of Inspection Cleaning and Restoration Certification). Along with the best training, SERVPRO of Noroflk West have certifications through IICRC such as WRT, AMRT, FSRT, CCT and more.

 3. We Understand

SERVPRO of Norfolk West understands the situation and how you feel when it comes to a loss. We’re on the same page with you when it comes to keep the cost down, remediate the damage and make your home or business look and feel “Like it never even happened”

 4. Restore vs Replace Philosophy 

To someone who is untrained and experienced when it comes to a water or fire damage, it would make sense to replace everything. The drying and cleaning methods that we use allows us to save a lot more than replacing. The benefit of restoring is being cost effective, save time and it gives the customer a peace of mind.

 SERVPRO of Norfolk West is always here to help whenever you need it. If you discover water coming through the ceiling of your home at 4 AM, or you are notified by your building's security system  that your fire alarm is going off and your warehouse is full of smoke when you call us at 757-625-1245 you will be speaking to a decision maker who is able to dispatch a crew and help you make it “Like it never even happened.”

The Voices of our Business

11/6/2018 (Permalink)

When it comes to any business; doing the job right and well the first time is always a plus, but when customers notice and express their appreciation is even more rewarding. You can see the voices of our business on this website. Here are some below..

"SERVPRO of Portsmouth has always been at a constant state of readiness for "The First and Finest" Naval Medical Center of Portsmouth.  We continue to be thoroughly impressed when it comes to SERVPRO's response time, having the proper equipment for the job, expertise, and most importantly top notch customer service.  SERVPRO of Portsmouth is a major player here at NMCP and we are proud to have them on our support team.  Thanks for always being true professionals." - Chad C, Portsmouth 

"SERVPRO of Portsmouth is always quick and fast to respond to any emergencies we may have. It is always great to have a partnership with them. Thank you for your service." - Andrea, Portsmouth

"Everything was done well above all that I imagined. I am thankful for all Jim and his crew did to restore my home. I have told many co-workers about how great everyone has been in this matter." - Colleen White in Portsmouth

"Due to the fact that they are locally & operated owned franchise. SERVPRO of Portsmouth responded quickly with the right services. I thank SERVPRO of Portsmouth so much due to their fast response which reduces present damages, prevents further damages and cost." - Lloyd, Portsmouth

"During a flood of our church basement, SERVPRO of Norfolk West came to our rescue. They removed water and repaired extensive damage. They made process as smooth as possible and the finished repaired is beautiful. We highly recommend them." - Karen G, Norfolk

If you’ve been a SERVPRO of Norfolk West customer, thank you. Whether we’ve received a review from you, done multiple jobs for you, or haven’t heard from you in years, we appreciate doing business with you. Customers make our business go and grow. It’s always our aim to do all we can to earn more and more of the notes you’ve read here.  

ODU Athletics & SERVPRO of Norfolk West

11/6/2018 (Permalink)

SERVPRO of Norfolk West has some exciting news already if you haven't heard it.

We are the official restoration company for ODU Athletics. We are very humbled, excited and honored to have this partnership with ODU athletics. 

So what does this mean for both ODU Athletics and SERVPRO of Norfolk West? A wonderful experience for both parties along with our other customers.  

Customer Service

When it comes to the fire and restoration business or any business, customer service is the heart of the business. SERVPRO of Norfolk West will tackle each job that ODU Athletics hands to us  to the highest professional standards, interacting with customers in a professional manner to provide exemplary customer satisfaction. We are well equipped, highly trained to handle any size disaster. 

Client/Partnership Satisfaction

With being partnered with ODU Athletics, SERVPRO of Norfolk West is allowed to attend ODU football and basketball games. As well as attending games, we are able to bring clients to the games. For example, we provided a client appreciation tent that included food and drinks on ODU campus during the most epic football game against the Virginia Tech Hokies, MAKING HISTORY. 

SERVPRO of Noroflk West is happy to serve the city and the community. If you need any assistance, please give us a call at 757-625-1245 so we can make and feel "Like it never even happened"

SERVPRO of Norfolk West always here

11/5/2018 (Permalink)

Why SERVPRO of Norfolk West?

Why choose SERVPRO of Norfolk West over the local competition? SERVPRO is the leading restoration company in the United States & Canada, specializing in water & fire mitigation and mold remediation. SERVPRO of Norfolk West offers biohazard & crime scene cleanup, along with cleaning services for air ducts & HVAC, vandalism, carpet, upholstery, & contents. SERVPRO of Norfolk West is the only local franchise that handles asbestos claims. There are currently over 1,700 franchise locations throughout the United States and Canada.

SERVPRO is nationally known for making both commercial and residential emergency losses “Like it never even happened.” Here at SERVPRO of Norfolk West, we have highly trained & certified project managers, technicians & office staff, who work together to make your remediation process flow as effortlessly as possible. Everyone in our office is personally involved in each job- from fielding calls & going out to job sites, to providing timely estimates, and answering customers questions & concerns. Even our marketers at SERVPRO of Norfolk West are IICRC water certified. And our entire staff participates in our 24 hour on-call rotation, working around the clock for our customers.

Our number one priority at SERVPRO of Norfolk West is customer service & satisfaction. We take pride in our work and promise we will do the best job possible from start to completion to make your loss feel “Like it never even happened.”

Office: 757-625-1245

SERVPRO® Norfolk West