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Certified: SERVPRO Cleaned – a defensive cleaning program

5/13/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Norfolk West today at     757-625-1245 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

HVAC & Air Duct Cleaning at your Commercial Business

4/17/2020 (Permalink)

Spring is the perfect time to get your HVAC system(s) and air ducts cleaned at your facility. Our professionals at SERVPRO of Norfolk West are happy to provide you with a free estimate for our cleaning services. There are several factors that contribute to dirty HVAC systems and air ducts including dust, pollen, dirt, debris and smoke (cigar & cigarette).

While recommended, it is not always necessary to have your HVAC system(s) or air ducts cleaned. Give us a call and our professionals will come out and asses your facility at no cost. We will direct you on any further steps you can take to minimize air quality concerns at your commercial business.

Call us at (757) 625-1245 for your free estimate from SERVPRO of Norfolk West today.

Common Causes of Commercial Water Damage

4/17/2020 (Permalink)

Having a water damage at your facility can be stressful. At SERVPRO of Norfolk West, we are available 24 hours a day, and make it our goal to get your business back up and running as quickly as possible. Some of the most common causes of water damage include:

  • Busted/Leaking Pipes
  • Faulty HVAC Systems
  • Plumbing Issues
  • Leaky Roofs
  • Faulty Appliances (Dishwashers, Washing Machines, Refrigerators, Hot Water Heaters)

Many times, a water damage seems to come out of nowhere, but there are usually signs before they occur. Even if you don’t see anything, you may hear water in the walls, or smell mold that has started to develop. Sometimes a puddle will form near the leak, or you will see discoloration in the walls/flooring. A water damage can also cause drywall to crack or peel. If you notice an increase in your utility bill, that could be an indication of damage as well.

If you suspect a water damage has occurred at your business, call SERVPRO of Norfolk West at 757-625-1245. We understand the urgency of the situation and will take care of it right away to prevent further damage to your facility down the road.

 At SERVPRO of Norfolk West, our commitment to you is to help make your commercial water damage feel “Like it never even happened.”

Odor Deodorization and Removal at Your Commercial Business

4/17/2020 (Permalink)

At SERVPRO of Norfolk West, our technicians are IICRC trained in identifying & eliminating offensive odors at your commercial business. These odors come from different sources, both inside & outside of your facility. Our job is to determine the source of the odor and eliminate it by using our specialized equipment. Hot thermal foggers and ozone machines help get rid of odors by deodorizing and disinfecting the airborne particles that cause odors inside your commercial business. We also use air-scrubbers containing HEPA filters, and disinfectants and sanitizers to help prevent mold if water is the source of the odor. Many times, having a water damage comes with odors. If you are experiencing an odor issue at your commercial business, call us at 757-625-1245. We will come out to locate the source and remediate it quickly so you can get your business back to normal, helping you feel “Like it never even happened.”

How to Recognize Water Damage in your Home

4/17/2020 (Permalink)

There are ways you can detect if you have had a water damage at your home. First, check the floors. If you have carpet, you will notice damp and soft spots, or a musty/moldy smell. With wood and tile floors you will see cracking and buckling. One of the most obvious signs of a water damage in your home are stains or cracks on the ceilings and walls. You may also see water stains around the sinks, toilets and bathtubs. These stains indicate a possible leaky pipe inside your walls.

If you notice any rust, mold or corrosion around any pipes, that is a good indication you have a water damage. If you see or smell mold, you have a water damage inside your home. Check your roof for missing shingles and broken flashing, which are also common signs of water damage. It is important to have a professional come out immediately if you have a water damage to avoid further costs and complications.

If you suspect a water damage in your home, call SERVPRO of Norfolk West at 757-625-1245. We will come out and give you a free inspection then provide you with an estimate of services needed. We understand how stressful a water damage can be in your home and will do our best to make you feel “Like it never even happened.”

The Effects of Smoke and Fire Damage After a Few Hours

4/17/2020 (Permalink)

Damage from a fire does not end once the flames are extinguished. In addition to creating an unpleasant odor, smoke and soot residue can continue to cause damage with every passing second. Here is a brief overview of the damage you can expect after only a few hours:

Following a fire, smoke particles will be everywhere. Many of these particles are 0.004 microns in size, or about a thousand times smaller than the width of a human hair. They can penetrate just about any surface or container from your carpet to your clothes and even many kinds of food packaging. To make matters worse, you will also be dealing with soot residue. This residue is the real culprit behind the ongoing damage that will happen after a fire. Soot contains acids that can discolor and corrode the surfaces it touches. Within just a few minutes of soot contact, plastics can begin to yellow. Stone materials like marble and alabaster may also become permanently discolored.

If soot residue is allowed to remain on surfaces in your home for hours, more materials will begin to be affected. You can definitely expect grout and fiberglass to yellow. You may also find uncoated metals, countertops, and furniture finishes beginning to change color.

Get professional help now by calling SERVPRO of Norfolk West for fast and effective emergency smoke damage restoration. We will get a fully trained, certified, and insured crew out to your property ASAP. Call us today at 757-625-1245.

The Effects of Smoke and Fire Damage After Weeks

4/17/2020 (Permalink)

Damage from a fire does not end once the flames are extinguished. In addition to creating an unpleasant odor, smoke and soot residue can continue to cause damage with every passing second. Here is a brief overview of the damage you can expect after weeks if untreated:

After days of contact with soot, the walls in your home will become discolored and need to be stripped and repainted. Metal items will begin to show corrosion. Wood items will become so damaged they need to be stripped and refinished and vinyl flooring will need to be replaced. Plus, the discoloration of fabrics including clothing and upholstery will become permanent.

If soot still has not been cleaned up weeks after the fire, glass and china items will become pitted or etched due to the acidic nature of the soot. And you will probably have to have your carpet replaced. With that said, the need to replace all carpet and windows will add a lot of expense to your restoration project.

Get professional help now by calling SERVPRO of Norfolk West for fast and effective emergency smoke damage restoration. We will get a fully trained, certified, and insured crew out to your property ASAP. Call us today at 757-625-1245.

Common Cause of Fire- Dryer Vents

4/17/2020 (Permalink)

Here at SERVPRO of Norfolk West we have restored many homes and commercial businesses from fires that started from different sources. Many people don’t realize that dirty dryer vents make up an average of 17,000 reported fires in the United States every year. The sad fact is, most of these fires would not have occurred if the dryer vents had been properly cleaned.

Here are some tips to help you determine if your dryer vent is overdue for a cleaning:

  • You notice a musty/moldy smell in your newly dried clothes.
  • You notice a larger amount of lint build up in the lint trap.
  • You see any debris outside of the vent opening.
  • The laundry room and newly dried clothes are hotter than usual.

The good news is dryer vent fires are easily preventable. The main thing to remember is to keep your dryer & vent as lint-free as possible. Clean your lint trap after EVERY load. Use a lint brush to catch any excess lint around the trap. It is recommended that you call a professional out for service/cleaning every 1-3 years. Never leave your house while you are running the dryer.

If you experience a fire caused by a dryer vent, call us at SERVPRO of Norfolk West at 757-625-1245. We will work around the clock to ensure that your home or business is restored to it’s original condition, and make you feel “Like it never even happened.”

Water Damage from a Fire

4/17/2020 (Permalink)

If you have ever experienced a fire at your home or business, you understand the devastation involved. And to make matters worse, with a fire often comes water damage. The main causes being sprinkler heads busting and extensive use of fire extinguishers and hoses. It is very important to take care of the water damage immediately. If you ignore it, it will be more costly to remediate, and the damage will be significantly worse.

Here at SERVPRO of Norfolk West, we specialize in fire and water remediation. We know how stressful this time is and we strive to make your life as easy as possible during this difficult time. We are always here, 24/7 to answer any questions or concerns you have, and are happy to provide free estimates as well. If you have experienced a water damage due to a fire, call SERVPRO of Norfolk West at 757-625-1245, and we promise we will make the damage feel “Like it never even happened.”


4/17/2020 (Permalink)

The National Weather Service defines a microburst as “a localized column of sinking air within a thunderstorm and is usually less than or equal to 2.5 miles in diameter.” There are 2 types of microbursts- Wet & Dry. Wet microbursts are prevalent in the summer months, especially in the Southeast. Wet microbursts occur when a cloud lets go of a massive amount of rainfall and can be accompanied with heavy winds and hail. Sometimes referred to as a “rain bomb,” wet microbursts start during a thunderstorm and cause cold air to sink to the ground. We have experienced them here in Hampton Roads and they have the potential to cause massive damage to your home or business in just a matter of minutes.

If you have experienced a water damage from a wet microburst, call the professionals at SERVPRO of Norfolk West at  757-625-1245. Our team will do their best to put your mind at ease and make the damage feel “Like it never even happened.”