Recent Posts

Tropical Storm Damage Restoration:

9/2/2021 (Permalink)

What should you Do After the Storm: 

Storm Season has arrived and sometimes we much more than just a bit of rain. Our weather can include a wide range of weather activity, such as severe storms with powerful winds that can cause serious damage &/Or heavy rainfall that can lead to flooding.

Severe Tropical Storm weather can thus result in costly storm damage repair. So, when the Tropical storm is over, it’s important to know what to do, as well as what NOT to do. If you’ve experienced any storm damage of any size, here are a few tips we would like to share.


  • Contact your Homeowners or Renters insurance immediately. Take photos of all damages that occurred.
  • Be sure you know what your insurance policy covers.
  • However, some homeowner’s policies may have windstorm and hail exclusions. That means your policy will not cover damage caused by those perils. To learn about any exclusions in your coverage, read your policy or talk with your agent.
  • Depending on your area, flooding from natural disasters is generally not covered. For that, you will need to contact your insurance for separate flood insurance.

Home Preparation

Ensure your safety when checking for house damage. Watch out for standing water, fallen power lines that may be electrically charged and animals.


  • Check your roof for any missing shingles, but don’t risk your life or injuries by going onto your roof, even if only a few shingles are lost.
  • Call a professional contractor. They have the skills, tools, and equipment to do the job safely and correctly.
  • Have them do a temporary fix or tarp the roof to stop rain coming in until a permanent solution can be arranged.


  • Check pipes inside and outside your home.
  • Close the water valves to toilets and sinks. If necessary, shut off all water to your home.
  • If sewage is backing up in the shower or under the toilet, your main sewer line might be clogged or broken. So, don’t make the problem worse by using other sinks or toilets. Call a professional for assistance.


  • Use extreme caution, this could be very dangerous. If you, as a homeowner or renter are uncertain, best thing to do is to call a professional.
  • Appliances exposed to water should be disconnected from their power source and serviced before being used.
  • Check for frayed wires and watch for sparks.
  • If you have structural damage or see exposed wires, call an electrician. Keep the power off as there’s the possibility of electrocution if you turn the power on yourself. 
  • Exterior breaker boxes are typically rain-tight but may not withstand a major storm. If you suspect water has infiltrated the box, call an electrician before turning on the power.
  • Avoid metal fences. They may carry a charge from fallen or dangling utility wires.
  • If a limb or tree has fallen on a power line near your house, turn off the power and call the utility company. Do not attempt to cut or clear fallen trees that are around power lines yourself!


  • For flooding problems, the best plan is to call SERVPRO of Norfolk/Portsmouth a professional restoration company. They have the necessary tools, qualified and knowledgeable technicians to deal with flooding damage.
  • If you decide to do-it-yourself, take precautions and wear boots, gloves, eye protection, and a respirator.
  • Minimize the damage by removing standing water.
    • Use a pump or squeegee the standing water.
    • Use a wet-dry vacuum only if it’s a true wet.
    • Remove everything absorbent that has been contaminated by floodwater (carpeting, carpet padding, furniture, drapes, etc.).
    • Use air movers and dehumidifiers to dry out the area.
    • Check for hidden moisture behind drywall and take out damaged portions to avoid mold.
    • Remember, to take photos &/or videos for inventory of anything you must throw out. 


  • Be sure your vehicle tank is full of gas
  • Automobiles can easily be damaged by floodwaters, tree limbs, or falling debris.
  • If an automobile is damaged, always notify your insurance agent.
  • Cover broken windows if the car appears salvageable.
  • List valuables in your car that have been lost or damaged.

Be Aware of Scammers

Unfortunately, storms and natural disasters bring out those who take advantage of the situation. But by following a few practical guidelines, you can help protect yourself from an additional loss:

  • Try to work with local or known contractors.
  • Do not pay with cash, always pay with a check or credit card for documentation or cancellation. Don’t pay for work until it’s finished, and you are satisfied.
  • Obtain written estimates for all proposed work that include proposed scopes and prices.
  • Also, beware of charity scams that might use a storm to make their pleas for donations more plausible. Only give to organizations you know and recognize. 

For professional Storm repair services, contact SERVPRO Norfolk West

For any circumstances — damage from storms or floods, water damage, fire, or mold, call SERVPRO Norfolk West.. Our mitigation and repairs experts are standing by to provide storm damage restoration to return your property to a preloss condition. They are well-trained and use the latest state-of-the-art science. We can help you determine the full extent of the damage and perform services following industry standards and best practices. SERVPRO is a trusted, independent & locally owned company that serves in the Tidewater area.

Flooding during a storm

6/23/2021 (Permalink)

Floods are one of the most common and widespread natural disasters in the United States. Whether your home or business is near a coastline, along city streets, in the mountains, near a river or even in the desert-there is always potential for flood damage. reports, in the last five years, all 50 states have experienced floods or flash floods.

According to the American Red Cross (ARC), floods cause more damage in the U.S. every year than any other weather-related disaster. The ARC offers the following flood safety tips.

  • Stay away from floodwaters. If you come up on a flowing stream where water is above your ankles, stop, turn around and go another way. Six inches of swiftly moving water can sweep you off of your feet.
  • If you approach a flooded road while driving, turn around and go another way. If you are caught on a flooded road and waters are rising rapidly around you, get out of the car quickly and move to higher ground. Most cars can be swept away by less than two feet of moving water.
  • Keep children out of the water. They are curious and often lack judgment about running water or contaminated water.

If a flood does strike your home or business, contact SERVPRO of Norfolk West. Even minor floods have the potential to cause major damage to a structure when not treated quickly and properly, and the cleanup is often an overwhelming task. SERVPRO of Portsmouth is prepared to handle any size disaster. When fire and water take control of your life, SERVPRO of Portsmouth will help you take it back. 

Primary and Secondary Water Damage

6/23/2021 (Permalink)

Any water intrusion that occurs within a home or commercial building has an immediate effect on building materials and can potentially have a secondary effect as well.  The immediate impact a water intrusion has on building materials is known as primary damage.  Primary water damage is caused by the direct impact of water on the building material.   Secondary water damage is caused by the impact that water has on the material over time. 

An example of primary water damage is discoloration of a building material when it comes in contact with water.  Another example of primary damage is the crumbling of plaster or drywall due to water saturation. 

An example of secondary water damage is the loss of structural integrity and microbial growth.  Wood when it stays wet for an extended period will rot and organic building materials when they are exposed to water over an extended period, as little as seventy-two hours, will develop mold or microbial growth.

Even when the water is not in direct contact with the materials the moisture content in the air can cause secondary damage to hygroscopic or water loving, building materials.  Elevated humidity or humidity levels in excess of 60% are conducive to mold growth which will impact porous or hygroscopic building materials like drywall, carpet, and wood.  For those reasons, proper mitigation is an urgent necessity.  A professional water damage company can help minimize the damage caused by a water intrusion and prevent secondary damage by establishing a proper drying system.  If you experience a water intrusion, call SERVPRO of Norfolk West at 757-625-1245.

How to minimize Fire damage

6/23/2021 (Permalink)

One of the first concerns after a fire in a home or a fire in a business is minimizing additional fire damage. Commercial fire loss may have a significant impact on a company's ability to continue operations. A restoration company should be contacted as soon as the premises are secure in order to recover as much value as possible from a property that has suffered fire, smoke, and soot damage. The fire cleanup team will assist in assessing the property's damage and listing the objects that are present. They can also do fire damage repair and have an estimate on the spot.


A repair company will also help with boarding up a property if commercial fire damage has destroyed any doors or windows. Roofs and walls that may have been cut into by firefighters during the fire may also need to be boarded up. Because of the need to test the structural integrity of much of the building's structure, this task may be much more complex than it seems. Before a person tries to board up his or her own property after a fire in a home or a fire in a company, a licensed contractor should be contacted. Boarding up a property that has suffered fire damage is necessary both to prevent the building from collapsing and to protect it. Boarding up a fire-damaged property is necessary both to prevent the building from collapsing and to protect it from intruders who could cause further harm.

Fire Cleanup

The fire cleanup would also include drying up any water that firefighters might have flooded the area with an order to extinguish the fire. This water can cause significant water damage and encourage mold growth. A qualified technician may use a variety of techniques to dry out the property and prevent mold formation, including the use of industrial equipment such as a water extractor, a dehumidifier, and an air current mover. This method would also help to eliminate the smoke odor that will linger after a burn.

The fire cleanup would also include drying up any water that firefighters might have flooded the grounds with an order to extinguish the fire. This water can cause significant water damage as well as promote mold growth. A qualified technician may use industrial equipment such as a water extractor, a dehumidifier, and an air current mover to dry out the property and prevent mold growth. This procedure would also help to eliminate the smoke odor that will linger after a burn.


If such objects cannot be restored due to fire loss, they can be more easily replaced. In this situation, the repair company will also assist in disposing of these objects properly. After a fire in a home or a store, there will be a lot of debris to clean up. While smoke and soot damage is reversible, property owners can opt to repair objects and surfaces instead.

After The Fire

After all soot and smoke damage has been repaired, all surfaces are sanitized and swept. The fire cleanup crew will also educate property owners on how to avoid potential commercial fire damage. Any lingering smoke odor will be ventilated until it is gone. If the smoke odor persists, chemical remedies such as ozone treatment or thermal fogging are also options, depending on the property owner's needs. Additional treatments can be needed weeks, if not months, after the initial incident.

Why SERVPRO of Norfolk West is Best in area

6/23/2021 (Permalink)

There's a two step process when first encountering a water damage that strikes your home or business. First is to take a deep breath and second is to call on the warriors of SERVPRO of Norfolk West to remediate the issue.

SERVPRO of Norfolk West is your water damage repair and restoration experts. Here at SERVPRO of Norfolk West, we have a team of qualified technicians to deal with any size water damage that hits your home or business.

Water crisis that bombards your home or business do not wait during normal business hours. That's why here at SERVPRO of Norfolk West, we provide 24/7 emergency services to be there whenever you need us. The harm that water can do your home or business can leave you with a horrific result.

SERVPRO of Norfolk West is fully supplied to handle any size water damage or disaster at any given time. When you’re doing a search on the internet for the best local water damage company, there are certain things you should look for, and we possess all of them. Learn more about water damage repair and restoration and why we’re THE best local water damage company. Contact us if you are hit with flooding or water damage. Give us a call:757-397-3770

Home Fire Safety Tips

5/14/2021 (Permalink)

Not every home will catch on fire, but the best way to keep your family and home safe from a fire is to take action before it happens!

For your loved ones, take the time to:

  • practice fire drills with your family;
  • have an escape plan from each room; and,
  • have a designated meeting place outside of your home to make sure everyone has safely made it out of the house.  

For your home, take some precautionary steps now to fireproof your home:

  • Check Your Smoke Alarms Often: Your smoke alarms will alert you of a fire before you see or smell smoke. Check them at least every six months.
  • Keep A Fire Extinguisher In Your Home: A fire extinguisher can be used to put out some small fires and stop them from spreading. Every home should have one. If your home has more than one story, it's a good idea to have a fire extinguisher on each level.
  • Never Leave Candles Unattended: Candles can easily catch furniture, papers and even hanging pictures and décor on fire. Be sure to extinguish candles when you leave the room and especially if you leave your home.
  • Remove Clutter: Clutter that is too close to a heat source can catch fire. Once clutter catches on fire, it can make the fire worse and even stop you from getting out of your home during a fire. Get rid of clutter that could catch fire or block an escape route.
  • Check Your Electric Cords, Sockets and Exposed Wires: Check your electric cords and exposed wires often to make sure they are intact and not damaged. Make sure the wall sockets are not too full and that all the plugs are secure.

Acting on these safety precautions will give you and your family peace of mind.

IICRC Water Damage

5/14/2021 (Permalink)

We are an IICRC Certified Firm we follow their guidelines when determining category of water damage that occurs in a structure.

 There are 3 Basic Categories of Water

Category 1 originates from a sanitary source and poses no substantial risk from dermal, ingestion, or inhalation exposure. Examples may be water from an broken angle stop under a sink.  However, it may not always remain clean after it comes into contact with other surfaces or materials that contain contaminants. 

Category 2 contains significant contamination and has the potential to cause discomfort and/or sickness if contacted by humans. This category may contain potentially unsafe levels of micro-organisms or nutrients for micro-organisms, and other organic or inorganic matter.

Category 3 is grossly contaminated and may contain pathogenic, toxigenic or other harmful agents. Such water sources may carry silt, organic matter, pesticides, heavy metals, regulated materials, or toxic organic substances.


Water Damage Tips

5/14/2021 (Permalink)

Waking up to a basement full of water, a burst pipe in your kitchen, or an overflow of water in your bathroom can ruin your whole day. Before you call a water damage restoration professional, here are some steps to take to reduce the amount of water damage to your property and possessions.

  • Find out where the water is coming from.  This may sound obvious, but if you’ve just come home and found a gigantic mess and don’t know where it originated, the first thing you need to do is to FIND IT.  If you are not able to find the actual source of the water, you may have a pipe that has burst.  You want to stop additional water from entering your home as soon as possible.  If you have a bust pipe, turn off the water supply to your home, if your roof is leaking, stop the leak as best you can.
  • Figure out how much damage has been done.  Some things can be fixed on your own, but if it involves damage to your drywall, flooring, or ceilings, then it’s best to call in a professional.
  • If it’s something you can manage on your own, then first things first:  circulation!!  Open the windows, turn on the fans, let the room breathe! This will not only help dry things out, but it’ll also help reduce the smell.  Get a dehumidifier out and running – it takes the moisture out of the air and surrounding objects, and helps avoid mold and mildew from developing – a great instrument to have at hand.

Biohazard Cleanup and Restoration

5/13/2021 (Permalink)

Biohazard Cleanup and Restoration

Biohazards, such as sewage backups, crime scene residues, blood cleanup, and chemical spills create unhealthy and dangerous environments. These hazards put people at significant risk and their removal is essential for any building. 

How can I ensure the best method of removal for a biohazard? 

Call SERVPRO of Norfolk West of course! Our technicians have certifications through the Institute of Inspection, Cleaning, and Restoration Certification (IICRC) in biohazard cleanup. We are continually training and re-training in niches like bloodborne pathogens through OSHA.

 We are available 24 hours a day—our highly trained technicians are standing by. We have the qualified trained professionals who are ready to respond to these incidents. We will always treat your property and the people involved with the greatest empathy and respect in the face of trying circumstances.

Need Biohazard Cleanup Services?

Call Us Today – (757)-625-1245

Commercial Response

5/13/2021 (Permalink)

For commercial properties, a sudden interruption to regular operations can be devastating. SERVPRO of Norfolk West offers critical emergency restoration services so that no matter the property damage, your commercial property can get back to business.

 The first step to emergency restoration and secondary damage protection is securing the property. Our professionals provide Board-Up services for any properties who have compromised entries or openings after damage occurs. 

Board-up services can be needed after a variety of property damage events, such as:

  • Weather events like storms, tornadoes, floods, or high winds
  • Vandalism, theft, or break-ins
  • Rioting, demonstrations that may become unruly, or unrest
  • Fires
  • Vehicle impacts

For commercial properties, time is of the essence. That is why fast response is a top priority for SERVPRO of Norfolk West. Emergency Board-Up services are performed by our crews, a department that operates on-call 24/7 so that someone is ready and available to provide EMG Restoration Services at any time, any day.

If your commercial property experiences intrusive property damage, call SERVPRO of Norfolk West at 757-625-1245 to assist.