Recent Posts

National Preparedness Month

9/1/2020 (Permalink)

National Preparedness Month is recognized each September to promote family and community disaster planning now and throughout the year. As our nation continues to respond to COVID-19, there is no better time to be involved this September.

The theme for 2020 is: Disasters Don't Wait. Make Your Plan Today.

Common disasters we face in Hampton Roads include Hurricanes, Nor’easters, Flooding, Tornadoes, Thunderstorms & Winter Weather. No one can predict when a disaster will strike so it is important to always be prepared.

Consider the following when putting together your emergency plan (Make sure to update your plan based on the CDC recommendations due to COVID-19):

  • How does my family/workplace get alerts and warnings?
  • How will my family/workplace get to a safe location during an emergency?
  • How will my family/workplace get in touch if cell phone, landline, or internet is out of service?
  • How will I let loved ones know I’m safe?
  • Do we have an evacuation plan?
  • Do we have an Emergency Preparedness kit pack?

 Basic disaster supplies you should have in your kit include batteries, flashlights, first aid supplies, cash, copies of your identification/documentation, maps, tool kit, back up cell phone batteries & chargers. Be sure to have enough water (one gallon per person, per day) and non-perishable foods to last each person at least 3 days. Include extra blankets, clothes & shoes. And activities for the family in the event of a power outage such as coloring books, boardgames, and crossword puzzles. Don’t forget pens and pencils.

 Additional supplies for your disaster kit should include prescription & non-prescription medications, feminine hygiene products, deodorant, toothbrush, dental floss & toothpaste. Don’t forget soap, shampoo & paper products (toilet paper, paper towels, plates & utensils). If you wear contacts, pack extra lenses & contact solution. It is also a good idea to keep a fire extinguisher on hand.

It is important to keep a kit not only in your home, but also at work & in your vehicle (in case you get stranded). Don’t forget to pack extra food & water for your furry friends, and diapers and formula for your infants.

For additional tips on how to stay prepared, visit FEMA’s website. 

If you experience water or fire damage, call SERVPRO of Norfolk  at 757-397-3770. We’re on call 24/7 and happy to help our customers get back to their homes & businesses as quickly as possible.

Household Appliances and Water Damage

6/23/2020 (Permalink)

At SERVPRO of Norfolk West we have seen our share of water damages caused by everyday household appliances. Hot water heaters, dishwashers, washing machines and refrigerators are all common sources. But there are preventative measures you can take to make your appliances less susceptible to water damage.

Get your hot water heater inspected at least once a year by a certified electrician. Water heater issues occur with malfunctioning temperatures, or bad plumbing connections. With a dishwasher and washing machine, most water damages occur when you use too much detergent or have bad fixtures. Check your water hoses regularly for cracks or tears and get them repaired if the damage looks problematic.

When it comes to your refrigerator, most water damages occur from freezer and ice maker issues. If the drain at the bottom of the freezer clogs or becomes frozen, water accumulates and can cause a problem. If you notice an unusually large amount of ice, chances are you will need to thaw out your freezer and clean the drain.

Regular maintenance on these household appliances can save you time and money by preventing a water damage from happening in your home. If you experience a water damage due to a faulty appliance, call SERVPRO of Norfolk West at 757-625-1245. We guarantee to help make your water damage feel “Like it never even happened.”

2020 Hurricane Season

6/23/2020 (Permalink)

2020 has been a challenging year for us all and hurricane season will be no exception. The National Oceanic and Atmospheric Administration predicts this year we could potentially see 19 named storms: 6-10 hurricanes and 3-6 major hurricanes. These numbers indicate 2020 will be above average in terms of hurricane activity.

Climate change is causing hurricanes to get stronger every year because of rising ocean and air temperatures. It is always important to be prepared by knowing your evacuation route and gathering supplies you and your family will need for at least 72 hours. Critical supplies include:

Flashlights, first aid kit, duct tape, different sized batteries, battery operated radio, matches, can opener, clean clothes, extra blankets, bottled water (1 gallon per person, per day), non-perishable foods, scissors. Don’t forget your prescription medications and supplies for your pets (water, non-perishable food, carrier/crate, toys, blankets, collar/harness, tags, medical records and any medications they will need.

You can keep track of this year’s latest hurricane activity on the National Hurricane Center’s website: .

If you are affected by water or storm damage this hurricane season, call SERVPRO of Norfolk West  at 757-625-1245. We will work hard to get you and your family back in your home or business and make it feel “Like it never even happened.”

Why SERVPRO of Norfolk West - Our “Certified: SERVPRO Cleaned” Guarantee

6/23/2020 (Permalink)

At SERVPRO of Norfolk West we feel that it is our mission to help our local businesses and community get back to work as safely as possible. After all, cleanup and restoration are the SERVPRO brand. We are pleased to introduce our “Certified: SERVPRO Cleaned” program.

“Certified: SERVPRO Cleaned” means we are professionally trained to perform cleaning, sanitizing, and disinfection services following CDC standards and protocols with EPA-approved cleaning products.

“Certified: SERVPRO Cleaned” incorporates 3 “C’s”- Consult, Clean & Certify. First, we will set up a consultation with a project manager to develop a customized cleaning plan to meet your needs. Once we have developed a cleaning protocol that works best for you, our trained technicians will provide you with proactive and preventative COVID emergency response cleaning. Finally, we will certify your business has been SERVPRO cleaned by supplying our unique decals to display at your workplace.

Let SERVPRO of Norfolk West handle your cleaning so you can get back to business. Call us today at 757-625-1245 for a free estimate.

Uncommon Sources of Residential Fires

6/23/2020 (Permalink)

We all know the most likely causes of residential fires- cooking, faulty wiring, space heaters, etc. But there are other sources, often overlooked, that contribute to house fires every year.

Dust can easily catch on fire when near heat sources like floor heaters & electrical outlets. Dusting on a regular basis can prevent a fire in your home. Laptops are another source of residential fires. They should never be kept on soft surfaces like your couch or your bed. They get very hot and therefore should be kept on a hard surface like your desk, and always turned off when not in use.

Batteries are a fire hazard because if their terminals come in contact with each other, that can cause an explosion. Experts recommend putting electrical tape over the terminals before you dispose of them and storing your batteries in a safe container.

Animals are another source of annual residential fires. Pets have been known to knock over candles, and even turn on the stove. Non-pets such as mice, squirrels and rats can chew through your electrical wires and cause a fire.

If you experience damage due to a fire at your residence, call SERVPRO of Norfolk West  at 757-625-1245. We are open 24 hours a day, 7 days a week and will do our part to help make your fire damage feel “Like it never even happened.”

Certified: SERVPRO Cleaned – a defensive cleaning program

5/13/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Norfolk West today at     757-625-1245 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

HVAC & Air Duct Cleaning at your Commercial Business

4/17/2020 (Permalink)

Spring is the perfect time to get your HVAC system(s) and air ducts cleaned at your facility. Our professionals at SERVPRO of Norfolk West are happy to provide you with a free estimate for our cleaning services. There are several factors that contribute to dirty HVAC systems and air ducts including dust, pollen, dirt, debris and smoke (cigar & cigarette).

While recommended, it is not always necessary to have your HVAC system(s) or air ducts cleaned. Give us a call and our professionals will come out and asses your facility at no cost. We will direct you on any further steps you can take to minimize air quality concerns at your commercial business.

Call us at (757) 625-1245 for your free estimate from SERVPRO of Norfolk West today.

Common Causes of Commercial Water Damage

4/17/2020 (Permalink)

Having a water damage at your facility can be stressful. At SERVPRO of Norfolk West, we are available 24 hours a day, and make it our goal to get your business back up and running as quickly as possible. Some of the most common causes of water damage include:

  • Busted/Leaking Pipes
  • Faulty HVAC Systems
  • Plumbing Issues
  • Leaky Roofs
  • Faulty Appliances (Dishwashers, Washing Machines, Refrigerators, Hot Water Heaters)

Many times, a water damage seems to come out of nowhere, but there are usually signs before they occur. Even if you don’t see anything, you may hear water in the walls, or smell mold that has started to develop. Sometimes a puddle will form near the leak, or you will see discoloration in the walls/flooring. A water damage can also cause drywall to crack or peel. If you notice an increase in your utility bill, that could be an indication of damage as well.

If you suspect a water damage has occurred at your business, call SERVPRO of Norfolk West at 757-625-1245. We understand the urgency of the situation and will take care of it right away to prevent further damage to your facility down the road.

 At SERVPRO of Norfolk West, our commitment to you is to help make your commercial water damage feel “Like it never even happened.”

Odor Deodorization and Removal at Your Commercial Business

4/17/2020 (Permalink)

At SERVPRO of Norfolk West, our technicians are IICRC trained in identifying & eliminating offensive odors at your commercial business. These odors come from different sources, both inside & outside of your facility. Our job is to determine the source of the odor and eliminate it by using our specialized equipment. Hot thermal foggers and ozone machines help get rid of odors by deodorizing and disinfecting the airborne particles that cause odors inside your commercial business. We also use air-scrubbers containing HEPA filters, and disinfectants and sanitizers to help prevent mold if water is the source of the odor. Many times, having a water damage comes with odors. If you are experiencing an odor issue at your commercial business, call us at 757-625-1245. We will come out to locate the source and remediate it quickly so you can get your business back to normal, helping you feel “Like it never even happened.”

How to Recognize Water Damage in your Home

4/17/2020 (Permalink)

There are ways you can detect if you have had a water damage at your home. First, check the floors. If you have carpet, you will notice damp and soft spots, or a musty/moldy smell. With wood and tile floors you will see cracking and buckling. One of the most obvious signs of a water damage in your home are stains or cracks on the ceilings and walls. You may also see water stains around the sinks, toilets and bathtubs. These stains indicate a possible leaky pipe inside your walls.

If you notice any rust, mold or corrosion around any pipes, that is a good indication you have a water damage. If you see or smell mold, you have a water damage inside your home. Check your roof for missing shingles and broken flashing, which are also common signs of water damage. It is important to have a professional come out immediately if you have a water damage to avoid further costs and complications.

If you suspect a water damage in your home, call SERVPRO of Norfolk West at 757-625-1245. We will come out and give you a free inspection then provide you with an estimate of services needed. We understand how stressful a water damage can be in your home and will do our best to make you feel “Like it never even happened.”