Recent Posts

No Disaster is too big for SERVPRO

9/14/2018 (Permalink)

As some of you know, SERVPRO of Norfolk has traveled all over the United States to help out when disaster strikes. We went up to New York when Hurricane Sandy hit and we stayed as long as we could to help out and get everything back to normal. This year, we were in West Virginia helping out with the massive flooding that they experienced in late June of this year. We spent over two weeks there helping the local residents deal with the devastation.  It is very important to us that we go where help is needed the most.

We are currently in Houston TX, helping the folks there. 

The recent flooding in New Orleans is obviously a great tragedy and our thoughts and prayers go out to all those affected. We have been on stand-by ever since the flooding started in case they need our help. With our extensive experience in dealing with these large scale disasters, there is no one better to be called in when catastrophe strikes. Whether it’s hundreds of miles away or right here in our own backyard, SERVPRO of Norfolk is ready for action. There is no disaster too big!

Call SERVPRO of Norfolk West 757-625-1245

Commercial Desiccant Ready for your large loss

9/14/2018 (Permalink)

If you have a large commercial water loss and you need it remedied as quickly as possible, call SERVPRO of Norfolk West at 757-625-1245. We have recently acquired a state of the art, 5000 CFM Desiccant, accompanied by a 150kw generator. Our desiccant is designed to dry large commercial buildings in a fraction of the time of a conventional fan or air mover. This helps you and your business get back on track as soon as possible, making the damage feel “Like it never even happened.”

Currently, our desiccant is stationed in Louisiana, where we are helping the flood victims get their buildings dried out and ready to open for business again. We understand how devastating disasters can be, and how important it is to help people get back to normalcy as quickly as possible. Our Desiccant will remain in Louisiana for as long as it takes to ensure the safety and peace of minds of the victims of this terrible tragedy. As soon as we finish our work in Louisiana, the desiccant will be back in Hampton Roads ready for any size commercial loss.

Water You Don't See Hiding 2018

9/14/2018 (Permalink)

With any leak or spill, it’s the water you don't see that can cause the most damage. When you experience a water damage, make the right choice. A mop and common household cleaning products may not be enough for the unseen water intrusions. While the surface may seem dry, the water you don’t see can contain bacteria, cause mold or rot, and cause other unseen damage.

The insurance industry estimates that approximately 90 percent of household damages come from water-related occurrences. The most commonly reported cause is leaky or broken pipes and plumbing fixtures. Home appliances are considered a leading cause of preventable water damage. By implementing a simple inspection and maintenance program, homeowners can reduce their risk significantly:

  • Dishwasher - Periodically check around the base of the dishwasher, as well as the water supply line under the sink.
  • Refrigerator - For refrigerators with ice makers, periodically check the hose connection attached to the water supply.
  • Washing Machine - Hoses should be inspected regularly for wetness around hose ends, as well as for signs of bulging, cracking or fraying. Hoses should be replaced every three to five years.
  • Water Heater - While the service life of the standard water heater is 10 to 15 years, water heaters should be inspected routinely for signs of leaks or tank rust. Water heaters should be located next to a floor drain or placed inside a drain pan piped to the floor drain.

So before risking the value of your home or further damage by attempting to clean and dry it yourself, call SERVPRO of Norfolk West to inspect your home at 757-625-1245.

Mold Overview 2018

9/14/2018 (Permalink)

Mold can grow anywhere that there is moisture and normally you can see or smell if you have a mold problem. It always needs three things to grow; water or moisture, a food source, and time. Mold usually appears to be fuzzy, with discolored patches that can be slimy, accompanied by a musty odor. If the mold is not visible, it is commonly found behind or underneath carpets, walls, wallpaper and cabinets. Sources that can lead to mold are flooding, roof leaks, indoor plumbing leaks, humidifiers, damp basements and crawlspaces, steam from your bathroom or kitchen, and outdoor drainage problems.

Exposure to mold can cause health issues including headaches, coughing, itchy/watery eyes, wheezing and difficulty breathing, skin irritation, and sinus congestion. You are more susceptible to these health issues if you currently have a respiratory condition or a compromised immune system. Mold cleanup starts with controlling the moisture problem, and identifying and correcting the source of the water/dampness. Call us here at SERVPRO of Norfolk and we will be happy to answer any questions and assist you in remediating your mold issues.

Contact SERVPRO of Norfolk West at 757-625-1245

National Preparedness month is September 2018

9/14/2018 (Permalink)

September is National Preparedness Month and we encourage you to take action to prep for any emergencies that could arise in your home or workplace. Make an emergency communication plan for both your home and workplace in the event of floods, wildfires, earthquakes, hurricanes, tornadoes, and winter storms. Educate yourself and your community with the dangers of these disasters and how to best cope with them.

This month is known for a lot of Hurricane activity and we want to make sure you are prepared in the event a storm does hit our area. 

Make sure you are prepared with a disaster supply kit. During an emergency, it is important that you have cell phone backup power, batteries, flashlights, bottled water, non-perishable food, a first aid kit, battery-powered radio, and portable generator Conduct practice drills with your family and co-workers for each scenario. Be sure that your home and belongings are properly insured. Talk to your neighbors and share your tips on preparedness. You never know when disaster will strike so it is important to take the proper precautions to ensure peace of mind. For more safety tips, along with a complete list of important emergency items visit ReadyVirginia.gov.

Call SERVPRO of Norfolk West 757-625-1245

Hurricane preparedness 2018 Hampton Roads

9/14/2018 (Permalink)

Hurricane season is upon us and here at SERVPRO of Norfolk we urge our community to be prepared for any emergencies that might arise. With recent events in Houston TX and surrounding areas we urge you to always be prepared.  It is extremely important to have an evacuation plan and know your local evacuation route for both your home and your workplace. Make sure you and your family have a disaster kit equipped with the proper supplies, including batteries, a flashlight, first aid supplies, cash, and copies of your identification/documentation. Be prepared for the event that you lose water and power and be aware that you may not be able to evacuate due to flooded or blocked roads. Always have a list of your emergency contacts readily available.

Hurricanes are classified into 5 categories, with a category 5 hurricane having the potential to do the most damage. Category 5 hurricanes have been known to produce winds over 150 miles per hour, so make sure to take the necessary precautions to protect your family, home, and workplace. Secure your outdoor tools and furniture and board up all windows with plywood. Turn off utilities and propane tanks if instructed to do so by the authorities. You can get a complete recommended list of hurricane preparedness tips on FEMA’s website at www.fema.gov.

Reach SERVPRO of Norfolk West 757-625-1245

Freezing Temperatures Throughout Hampton Roads 2018

6/14/2018 (Permalink)

Temperatures have been below freezing the past few days and all throughout Hampton Roads, there has been a common issue that a lot of people are dealing with, frozen and burst pipes. Hampton Roads has been hit by sudden and drastic temperature drops the past two years. This has lead to all sorts of damage, the most common of which is frozen and burst pipes. Hampton Roads is more vulnerable to these types of damages than many norther cities. This is because most of the buildings in Hampton Roads were not designed with these types of temperatures in mind.


If you remember to do the following things, you will maximize your chances of getting through the cold snap without having any major issues or damage.

  • Make Sure Systems Work
  • Insulate Pipes
  • Insulate Everything Else
  • Run Faucets
  • Keep Garage Door Closed
  • Remove, Drain, and Store Hoses
  • Open Cabinets
  • Keep House Temperature Consistent
  • Set Temperature When Out of Town

If you do have any issues or questions, please feel free to call us. One of our many trained professionals would be happy to assist you.

Call SERVPRO of Norfolk West today at 757-625-1245.

Hurricane 2018 Prep

6/14/2018 (Permalink)

Just about everyone living in the Hampton Roads area has had to deal with the effects of a hurricane at one point or another. In just the past 15 years, Hampton Roads has been hit by Hurricane Floyd in 1999, Hurricane Isabel in 2003, and Hurricane Irene in 2011. Anyone who was in the area for these storms knows the destruction that comes in the wake of these storms.  Even though there is nothing we can do to prevent storms of this magnitude, there are a lot of things that we can do to better prepare ourselves to deal with them. The first step is to be knowledgeable.

We have been very lucky in years past to have not had any major storms. By all accounts, we were in for a very busy hurricane season. While we are just now entering the peak of the season, we have not seen anything major hit land. Although we have been free and clear, it doesn’t mean we are out of the woods yet. Just last year Hurricane Sandy hit in October. Looking back at 2001, Hurricane Chantal kicked off the hurricane season in September and was followed up by 15 named storms, including nine hurricanes.

So what does this mean for Hampton Roads? It means we are not quite out of the woods yet but we are in the home stretch. Don’t let this period of inactivity lull you to sleep. It is more important than ever to have a plan and to be prepared. You can go to www.ready.gov for more information on making an emergency plan.

Call SERVPRO of Norfolk West today at 757-625-1245 and we can help you prepare for the storm. 

Winter Storm 2018

6/14/2018 (Permalink)

Temperatures dropped and snow fell in Hampton Roads in January 2018, and with that there was a common issue that a lot of people were dealing with, frozen and burst pipes. Hampton Roads has been hit by sudden and drastic temperature drops the past two years. This has lead to all sorts of damage, the most common of which is frozen and burst pipes. Hampton Roads is more vulnerable to these types of damages than many norther cities. This is because most of the buildings in Hampton Roads were not designed with these types of temperatures in mind.


If you remember to do the following things, you will maximize your chances of getting through the cold snap without having any major issues or damage.

  • Make Sure Systems Work
  • Insulate Pipes
  • Insulate Everything Else
  • Run Faucets
  • Keep Garage Door Closed
  • Remove, Drain, and Store Hoses
  • Open Cabinets
  • Keep House Temperature Consistent
  • Set Temperature When Out of Town

Remember, it is not spring yet and there is still the possibility of freezing temperatures, snow or other winter weather.

If you do have any issues or questions, please feel free to call us here at SERVPRO of Norfolk West. You can reach us by calling 757-625-1245 and one of our many trained professionals would be happy to assist you.

Roanoke Valley Floods

6/14/2018 (Permalink)

A few years ago, Roanoke Valley got hit very hard with storms. The rain from the storms turned out to be too much for the rivers and lakes in the area and flooded them. As a result, most people in the area found themselves underwater.

This is where SERVPRO of Norfolk West comes in. We sent our storm team up to Roanoke for the week to help out. In the picture you can start to see the extent of the water damage. The water made its way almost halfway up the walls. Our techs were able to do a great deal towards getting Roanoke back to normal.

If the first storm wasn't bad enough, halfway through the restoration process, Roanoke got hit once again with a series of storms. Fortunately, it wasn't quite as bad and the SERVPRO of Norfolk West team was able to act fast to mitigate any damage. Call today at 757-625-1245.